WHAT YOU CAN EXPECT FROM US
- Remove our shoes and place your furniture selection where you want it
- Assemble and set-up furniture and mattress sets
- Provide a final inspection of your furniture after installation
- Remove old furniture (extra charges may apply), must be scheduled
SCHEDULING
- We call you at least 24 hours in advance to schedule delivery date and time window
- Delivery times are selected to include the total routing for the delivery date, therefore we will give you a 2 hour delivery time window
- Special delivery service is available for a specific day and time window, speak to a sales consultant for details
WHAT YOU NEED TO DO BEFORE DELIVERY
- Check that the phone number(s) you gave us is correct so that we can reach you
- Have an adult present at your delivery location to accept delivery
- Inspect your delivery thoroughly to insure it meets your satisfaction
- Promptly notify us of any problems that you may encounter with your delivery
- Please have all C.O.D. payments ready for the delivery
- Have room ready – old furniture out of way, remove all wall décor/accessories and loose rugs from any hall or stairway to avoid any accidents
- Make sure walkways are cleared (snow/ice, etc)
- Have pets secured
- Double check to make sure furniture will fit thru doorways, hallways, stairs, etc
DELIVERY CANCELLATIONS
- Please understand that deliveries are prepared and loaded onto the truck after we confirm your delivery
- If you should need to cancel/reschedule your delivery, you need to notify us immediately